Refund & Return Policy

Effective Date: July 21, 2026

Thank you for choosing Adahi. We are committed to providing trusted, transparent, and Shariah-compliant Hady, Adahi (Qurbani), Fidyah, Sadaqah, and Aqiqah services. Please read this Refund & Return Policy carefully before placing your order.

1. Nature of Our Services

Our services involve time-sensitive religious obligations that require advance planning, animal procurement, logistics, and coordination with authorized service providers.

Because of the nature of these services, all bookings are carefully scheduled once payment has been confirmed.

2. Refund Policy

As our services are religious and time-sensitive, all payments are generally non-refundable once an order has been confirmed.

This policy exists because:

• Animals are reserved in advance.
• Operational and administrative costs begin immediately after booking.
• Services are scheduled according to Islamic and operational requirements.
• Orders cannot be resold or reassigned once processing has begun.

3. Order Cancellation

You may request to cancel your order before it enters the processing stage.

Cancellation requests are subject to review by our support team.

Once the sacrifice or service has been scheduled or completed, cancellations are no longer possible.

4. Exceptional Circumstances

Although refunds are generally not available, Adahi understands that exceptional situations may arise.

Depending on the circumstances, we may offer:

• Order modifications before processing begins.
• Rescheduling where operationally possible.
• Service credits or alternative solutions at our discretion.
• Assistance from our customer support team to resolve any genuine concerns.

Each request will be reviewed individually.

5. Service Changes

If Adahi is unable to provide a booked service due to circumstances beyond our control, including but not limited to:

• Government regulations
• Natural disasters
• Public health emergencies
• Operational restrictions
• Other force majeure events

We will notify you promptly and, where possible, provide:

• An alternative service,
• A rescheduled booking, or
• Another appropriate solution.

6. Incorrect Information

Customers are responsible for providing accurate booking information.

Adahi cannot be held responsible for delays, service issues, or losses resulting from incorrect or incomplete information submitted during the booking process.

7. Failed or Duplicate Payments

If you believe you have been charged incorrectly or have made a duplicate payment, please contact our support team immediately.

Verified duplicate or failed transactions will be investigated and resolved as quickly as possible.

8. Customer Support

If you have any questions regarding your booking, cancellation request, or this Refund & Return Policy, our support team is here to assist you.

Adahi

📞 Phone

• +1 (646) 244-6018
• +1 (718) 414-5135

📧 Email
info@adahi.hajj123.com

📍 Address
677 Morris Park Ave
Bronx, New York 10462
United States